FAQ
How do I track my order?
Once your order has shipped, you will receive an automated email with your tracking number.
Please email info@octaviaelizabeth.com with any order concerns as soon as possible with edits or requested customizations.
All sales are final; we have a strict no-return policy. An exchange can sometimes be accommodated. If you have any questions, please email info@octaviaelizabeth.com.
Shipping
Does Octavia Elizabeth offer international shipping?
Yes, we do internationally. Octavia Elizabeth is not responsible for the payment of any duties, taxes, or other fees assessed with international shipments. Octavia Elizabeth is not responsible for any delays or issues that may arise during international shipping.
How much does shipping cost in the US and or outside of the US?
Shipping costs vary based on location and shipping method. During the checkout phase on our website, the shipping cost will be automatically calculated and shared with you.
How long does shipping take?
Orders ship within 3 business days of purchase unless otherwise specified in the product description. As the customer, you can select the shipping speed (ie. 2-day, overnight or ground). You can also select your preferred shipper.
Can I ship to a PO Box?
Unfortunately, we cannot ship to PO boxes.
Does my shipment require a signature?
Yes, all shipments require a signature due to our insurance requirements.
Can I overnight ship my order?
Yes, overnight shipping is available. The shipping price will reflect this option. Please email info@octaviaelizabeth.com or call +1 424 252 9320 if you need your order to go out on the same day it was ordered. We will do our best to accommodate.
What happens if my package is lost in transit?
Octavia Elizabeth is not responsible for any lost packages, delayed delivery, force majeure, or any other issues once your order leaves Octavia Elizabeth. If your order is sent back to Octavia Elizabeth by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.
Payment and Pricing
What forms of payment does Octavia Elizabeth accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Meta Pay.
Can I purchase a gift card?
Yes, please email info@octaviaelizbaeth.com or call +1 424 252 9320 to order a gift card.
Does OE ever have sales?
Twice a year, Octavia Elizabeth holds a vault cleanout sale. This is an exclusive sale reserved for those who subscribe to our email list. Sign up for our emails to gain access and stay informed!
Jewelry Care
How should I be taking care of my OE jewelry pieces?
Please see our detailed care guide linked here.
Can Octavia Elizabeth assist in repairs and who pairs for it?
Yes, we do. He client is responsible for repair payments.
Sustainability
Does OE use sustainable materials?
Yes, we do. Please see our sustainability page linked here.
Sizing
What if I don't know my ring size?
We can send you a free ring sizer. At checkout, the customer covers shipping.
Does Octavia Elizabeth offer resizing?
Yes, although, the customer must cover shipping costs to and from. Please email info@octaviaelizabeth.com for a quote and instructions.
Custom
How much does a custom piece of OE cost?
Custom pieces start at $5,000.
How long does custom work take?
Custom work takes around 6-8 weeks. A member of our team will be in contact with you throughout this process.
What if I supply the stones? Will it be less expensive?
If you are sourcing your own stones, please reach out for a consultation once the stones have been purchased. Generally, we find our prices to be more competitive than those that our clients are able to source on their own. The reason for this is we work with suppliers around the world to source the best value and quality.
Will Octavia Elizabeth work with heirloom stones?
Yes, we love working with heirloom stones to make them feel fresh and updated. We generally ask that you share the certificates for stones and appraisals. We only work with natural, precious, and semi-precious gemstones. If you are unsure of your gemstone and do not have paperwork we can help you obtain this.